Privacy Policy

1. Introduction

Welcome to Build-A-Bear Outlet (buildabearoutlet.com). We value the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, and protect your data to provide you with the best shopping experience for our stuffed animals, outfits, and accessories. By using our website, you agree to the practices described in this policy.

2. Information We Collect

To fulfill your orders and improve our service, we collect the following types of information:

  1. Personal Identifiers: This includes your name, shipping address, billing address, and email address (e.g., used for order confirmation and shipping updates).

  2. Payment Information: All transactions are processed in USD. While we do not store your full credit card details on our servers, we collect the necessary billing information to facilitate secure payments.

  3. Order History: Details of the furry friends and outfits you have purchased to assist with customer service and the 60-day return process.

  4. Technical Data: Information such as your IP address, browser type, and device information to ensure our website functions correctly across different platforms.

3. How We Use Your Information

Your data is used specifically to maintain the high standards of our outlet services:

  • Order Fulfillment: To process and ship your orders within our 1-3 day window and ensure delivery within the 6-12 day timeframe.

  • Customer Support: To respond to inquiries sent to press@buildabearoutlet.com and manage refunds within the 5-10 day period.

  • Transaction Security: To verify payments and prevent fraudulent activities.

  • Marketing Communication: With your consent, we may send you updates about our latest up to 70% off deals and new arrivals.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We only share data with trusted service providers who are essential to our operations:

  1. Shipping Partners: To ensure your items are delivered to your doorstep within the promised 6-12 days.

  2. Payment Processors: To securely handle transactions in USD.

  3. IT Support: To maintain the technical integrity and security of the buildabearoutlet.com domain.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use advanced encryption protocols (SSL) to protect sensitive data transmitted during the checkout process. Our goal is to provide a shopping environment as authentic and secure as our products.

6. Your Rights and Choices

As a valued customer, you have the following rights regarding your data:

  • Access and Correction: You may request to view or update the personal information we hold about you.

  • Data Deletion: You may request that we delete your personal data, subject to certain legal obligations (such as record-keeping for the 60-day return policy).

  • Opt-Out: You can unsubscribe from our marketing emails at any time by following the instructions at the bottom of the email.

7. Cookies

Our website uses cookies to enhance your browsing experience, such as remembering the items in your shopping cart. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to our privacy team:

  • Website: buildabearoutlet.com

  • Email: press@buildabearoutlet.com