Shipping Policy

1. Our Delivery Commitment

At Build-A-Bear Outlet, we are dedicated to bringing joy to your doorstep as quickly and efficiently as possible. We have optimized our logistics network to ensure that your new furry friends, character plush, and accessories are delivered safely, whether you are shopping for a gift or a new addition to your collection.

2. Shipping Costs

  • 100% Free Shipping: To provide the best value at outlet prices, we offer Free Standard Shipping on all orders, regardless of the order value or destination.

  • No Hidden Fees: The price you see at checkout is the final price. We do not charge any additional handling or domestic/international delivery fees.

3. Processing and Fulfillment Time

We understand you are excited to receive your order. Our warehouse team works diligently to prepare your items:

  • Handling Time: All orders are processed and dispatched within 1 to 3 business days.

  • Order Tracking: As soon as your package is handed over to the carrier, you will receive a shipping confirmation email containing a tracking number to monitor your delivery in real-time.

4. Estimated Delivery Timelines

We provide a consistent delivery experience worldwide. Our estimated shipping times are as follows:

  • Standard Delivery: 6 to 12 business days.

  • Unified Service: Please note that we do not require a distinction between domestic and international shipping labels for our customers; all shipments are streamlined to reach you within the 6-12 day window.

  • Expedited Handling: Our logistics system automatically prioritizes efficiency to meet these timelines without the need for additional "expedited" selections at checkout.

5. Order Tracking Information

Once your order has been shipped, you can track its progress:

  1. Locate the tracking number in your confirmation email.

  2. Visit our official website buildabearoutlet.com or the carrier's portal.

  3. Please allow 24-48 hours for the tracking information to update after the initial dispatch.

6. Delivery Address and Accuracy

To ensure your items arrive within the 6-12 day timeframe, please ensure that your shipping address is complete and accurate at the time of checkout.

  • We are unable to redirect packages once they have been dispatched from our facility.

  • All transactions and shipping documentation are processed in USD.

7. Missing or Delayed Shipments

While we strive for perfection, external factors (such as customs or extreme weather) may occasionally cause minor delays. If your order has not arrived within 15 business days, please contact us immediately:

  • Email: press@buildabearoutlet.com

8. Contact Us

For any further questions regarding our shipping procedures or your specific order, our team is here to help:

  • Official Domain: buildabearoutlet.com

  • Support Email: press@buildabearoutlet.com