Refund Policy

1. Overview and Confidence Guarantee

At Build-A-Bear Outlet, we want you to be absolutely delighted with your new furry friends and accessories. We understand that sometimes a change of heart happens, which is why we offer a comprehensive refund policy. Our goal is to ensure that your shopping experience is as comforting as the plush friends we deliver.

2. 60-Day Return Window

We provide an industry-leading 60-day return period.

  1. Eligibility: You have 60 days from the date of purchase to initiate a return request.

  2. Condition: To be eligible for a full refund, items must be in their original, unused condition, with all authentic tags and packaging intact.

  3. Exclusions: Please note that personalized items or items marked as "Final Sale" may have different eligibility criteria.

3. How to Initiate a Return

To start a return, please follow these steps:

  • Contact Us: Send an email to our support team at press@buildabearoutlet.com with your order number and the reason for the return.

  • Approval: Once your request is reviewed, we will provide you with the return instructions and the appropriate return address.

  • Shipping: Customers are responsible for the return shipping costs unless the item arrived damaged or incorrect.

4. Refund Processing Time

Once your return is received and inspected by our warehouse:

  1. Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

  2. Refund Execution: If approved, your refund will be processed immediately.

  3. Credit Timeline: The funds will be credited back to your original payment method (in USD) within 5 to 10 business days. Please note that your bank or credit card company may require additional time to post the transaction to your account.

5. Damaged or Defective Items

We take great pride in the quality of our products. If your order arrives damaged or if you receive the wrong item, please contact us at press@buildabearoutlet.com within 48 hours of delivery. We will prioritize your case to ensure a replacement or a full refund is issued at no additional cost to you.

6. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Because we strive for fast fulfillment with a 1-3 day shipping window, orders that have already been processed or dispatched cannot be canceled but can be returned under our 60-day policy once received.

7. Contact Information

For any questions regarding our Refund Policy or to check the status of a pending refund, please reach out to our dedicated team:

  • Official Website: buildabearoutlet.com

  • Support Email: press@buildabearoutlet.com